?_ÿÿÿÿ!l÷îl²:F+Geosolve Software - Trouble Shooting GuideCopyright © Dr D L Borin, 2006$Distributed by Geosolve, London, UKþ è( @€€€€€€€€€€ÀÀÀ€€€ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿñÿõÿÿÿÿÿÿÿõÿ_ñÿÿÿõõÿõõÿÿÿÿñÿõõ_ÿ_õÿÿõõ_Qõÿ_õõÿ_ÿõÿõÿñ_ÿÿ___Uõÿÿõÿñõõ__õÿ__õõõõñU_õÿÿÿ_ÿÿÿUõñÿÿÿÿõõÿÿÿÿÿÿñÿ_Uõÿÿ__õÿ__ñÿÿÿõñÿÿÿÿÿÿÿÿõõÿÿñÿÿÿÿÿÿÿÿõÿÿõõÿÿÿÿÿÿÿÿõÿÿ_ñÿÿÿÿÿÿÿÿõõÿÿñÿÿÿÿÿÿÿÿõõ__Qÿÿÿÿÿÿÿÿÿÿÿÿñÿÿÿÿÿÿÿÿ_õU_ñÿÿÿÿÿÿÿÿÿÿõÿñÿÿÿÿÿÿÿÿ__ÿÿñÿÿÿÿÿÿÿÿÿõõõñÿÿÿÿÿÿÿÿÿÿÿÿñÿÿÿÿÿÿÿÿ_õõÿñÿÿÿÿÿÿÿÿÿÿÿÿñÿÿÿÿÿÿÿÿ__ÿÿñÿÿÿÿÿÿÿÿÿÿõÿñÿÿÿÿÿÿÿÿõÿÿÿñÿÿÿÿÿÿÿÿÿÿõõñÿÿÿÿÿÿÿÿõõõÿñÿÿÿÿÿÿÿÿÿõÿÿñÿÿÿÿÿÿÿÿÿÿõõñÿÿÿÿÿÿÿÿÿõõÿñÿÿÿÿÿÿÿÿZƒmain¯mainO¯WzO:¯WzOz0W?ä ô ŒO¯m##ÂO,—l?H¯¯¯â/&;)z4ÿÿ¯ÿÿÿÿ|CONTEXTòc|CTXOMAP¸[|FONT¶Y|SYSTEM|TOPIC6|TTLBTREEÃ[€QwQÿÿÿÿ 9ÿÿÿÿE1½ÿÿÿÿÿÿÿÿE­9Contentsh; ­- *€v€€€‚€€‚ÿGeosolve Software - Trouble Shooting GuideContents±eE^L h€Ê€.€‚ãMòYZ€‰€‚ãb@rÑ€‰€‚ƒã†Ñ«û€‰€‚ÿFloppy diskettes and CD'sInstallation and Execution Recovery of lost installationsO­­4 8€6€€ƒãSÆ꜀‰€‚€‚ÿValidation errorsJ^÷0 0€4€€ƒã;,?h€‰€‚ÿServer connectionsXê­On ª€Õ€€‚ƒãaùK€‰€‚‚ƒãøÌçû€‰€‚‚ƒã”5†=€‰€‚‚ƒãŸ :Ç€‰€‚‚ƒãì:ƒ*€‰€‚ÿHardware key not found or recognizedIncompatibility of different workstations16 bit Windows subsystem - This system is not suitable etc....Conflict with Asian language supportMiscellaneous errors '÷v$ €€F€‚ÿQOL h€¢€.ãq[X¨€‰€‚ãþÙ@8€‰€‚ã*õ€‰€‚‚€‚ÿI/O ErrorsData entry Run time errors Last revised 2nd May 2007&v9# €€€‚ÿ= v1¼ÿÿÿÿÿÿÿÿvºEInstallationD9º& €<€€€‚ÿInstallation and Execution/èvéG \€Ñ€F€ ‚€€‚‚€ƒ‚‚€ € € € € ‚€‚ÿStandard installation instructions are available at http://www.geosolve.co.uk/faq.htm#InstallationThe write protect tag on your floppy diskette must be set to the write position before Installing or Un-installing.5кe ˜€¡€ãSÆ꜀‰€‚‚ãøÌçû€‰€‚‚ã”5†=€‰€‚‚㟠:Ç€‰€‚‚ãì:ƒ*€‰€‚ÿValidation errorsIncompatibility of different workstations16 bit Windows subsystem - This system is not suitable etc....Conflict with Asian language supportMiscellaneous errors 'éE$ €€F€‚ÿ; €1ÿÿÿÿÿÿÿÿ€´™ I/O Errors4E´& €€€€‚ÿI/O Errors囀™ J b€7€€‚ƒƒƒƒƒƒƒ‚€‚€ƒƒƒ‚‚ƒƒƒ‚‚ƒƒƒ‚ƒƒƒƒƒƒƒƒ‚ÿError No.NameDescription Comments100Disk read errorAttempt to read past the end of the file. Report to Geosolve101Disk write error The disk is full or write protected Check that the disk is not write protected103File not openAttempt to close a file which is not open Probably a program error after an incomplete analysis No action required. It is safe to continue.; ´Ô 1›ÿÿÿÿÿÿÿÿÔ s Data entry5™ & €€€€‚ÿData entry j1Ô s 9 @€c€€ ‚€‚€‚‚€‚‚€€‚ÿ Program error - Undo failedNormally, edit operations can be undone up to a 100 steps. This message indicates that the undo sytem has encountered a difficulty and no further undo operations can be carried out at this moment. Future edits should be undo-able. This topic is under development J ½ 1 ÿÿÿÿÿÿÿÿ½ Ù Floppy diskettes and CD'sCs & €:€€€‚ÿFloppy diskettes and CD'sÙ”½ Ù E X€)€€‚€ ‚‚€ € € € ‚‚€ € €‚€‚ÿIf the program is supplied on floppy diskettes you can transfer the files to CD. There are 3 files on the 1st floppy and 1 file on the 2nd floppy. Copy all 4 files to a single CD and run Setup.exe from the CD. This procedure is only possible for serial numbers beginning with a 9 (dongle protected). Serial numbers beginning with 3 must be installed from the original floppy diskettes.Z) 31Øÿÿÿÿÿÿÿÿ3“FAIncompatibility of different workstations`:Ù “& €t€€€‚ÿIncompatibility of different workstations on a Network÷Ì3–@+ $€™€€ ‚€€‚ÿYou may find that software installed from one workstation does not run from another. The difference between the workstations may be something as trivial as the Service Pack number. Sadly there is no cure for this except to install and run the software from identical workstations. If you have a mixture of work station“–@Ù s it may be necessary to create a separate installation for each type of workstation. Please contact Geosolve for assistance with this.°h“FAH `€Ð€€‚€ã;,?h€‰€‚€‚€ãb@rÑ€‰€‚‚ÿFor SC-4-3xxxx errors see Server connectionssee also Installation and Execution T#–@šA1ÍÿÿÿÿÿÿÿÿšABžIThis system is not suitable etc....hBFAB& €„€€€‚ÿ16 bit Windows subsystem - This system is not suitable etc....¼šADJ b€y€€ ‚€‚€‚€€‚€€€‚‚€€‚€‚‚ÿWarning : Please get expert advice before making any of the changes to your windows system suggested below. Geosolve disclaims all responsibility for changes which you to choose make on the basis of this advice.The problemAfter accepting the License Agreement and scrolling through the Readme file you click Next and receive one of the following two messagesMessage 116 bit Windows subsystemC:\windows\system32\autoexec.ntÍB#GN j€›€€‚€‚€‚€‚‚€‚€ ‚‚€€‚€‚‚€‚€‚ÿThis system file is not suitable for running MS-DOS and Microsoft Windows applications.Message 216 bit Windows subsystemconfig.ntThis system file is not suitable for running MS-DOS and Microsoft Windows applications.The cureTwo totally different diagnoses and cures for this have been proposedCure AThe problem lies in the Windows environment variables (found on Properties on My Computer, Advanced Tab, then Environment button). You have the SYSTEM environment variables and the User environment variables for TMP and TEMP. The user environment variables contain 2 path statements for temporary file storage. The problem arises when these paths point to folders with read/write restrictions.UDxIE X€!€€‚‚‚‚‚‚‚€€‚€‚‚€‚‚€€€‚ÿYou can either (i) Remove the restrictions or(ii) Delete the mappings thereby forcing Windows to use the default system variables for TMP and TEMP which are in C:winnttemp. This folder location is less restricted and the application runs successfullyCure B Geosolve software installation and execution under Windows NT, 2000 or XP may require the following entry in the AUTOEXEC.NT file C:\windows\system32\dosx.exeThe file dosx.exe is ususally found in the c:\windows\system32 folder&#GžI# €€€‚ÿU$xIóI1ÿÿÿÿÿÿÿÿóIAJ#‚Hardware key not found or recognizedN(žIAJ& €P€€€‚ÿHardware key not found or recognizedœuóIÝJ' €ê€¾€ €‚ÿIf, after installation (running Setup.exe), you find that the dongle is not recognized please try the following ´AJ‘L3 4€€€€‚€ ‚‚€€‚ÿOption 1 On some machines (mainly laptops) the machine seems to "remember" the Port that was used for a printer and refuses to acknowledge the presence of a different USB device. This appears to be a "Windows" problem. Others who have researched this issue have been unable to come up with the cause or a solution. The only work-around is to use another USB port. Option 2 »ÝJLM+ $€!€Æ€ ‚‚‚€‚ÿRemove the dongleRebootInsert the dongle At the message "New Hardware Found" allow the drivers to be located and installed automatically.8‘L„M* $€€€ ‚€€‚ÿOption 3\LMàOD V€1€Pµ€O€‚‚€ €€ €‚€ €€ ‚€‚ÿRemove all traces of the program: Go to Start / All programs / the program in question / Uninstall.Go to Start / Settings / Control Panel / Add / Remove Software and remove any reference to the program in question.Go to: Start / Settings / Control Panel / System / Hardware / Device Manager / Universal Bus Controllers If you see any problems showing (yellow marker), delete that USB Device and reboot. For Win2K and WinXP Pro users. You must have administrator privileges to install a driver. Š[„Mv/ ,€·€€àOvžI ‚€ € ‚€‚ÿReinstall the program without the dongle plugged in. After installation plug in the dongle When you see the message "New Hardware Found", let it install automatically but do not select the option to search the internet for the drivers. You do not have to point to any location. The Rockey should have a steady light if working properly. 3 àO©' €€¬€€‚ÿOption 4zQv#‚) "€¢€””¬€€‚ÿLanguage settings Try removing special language support during installation.F©i‚1lÿÿÿÿÿÿÿÿi‚©‚ä‚Miscellaneous errors@#‚©‚& €4€€€‚ÿMiscellaneous errors ; i‚ä‚. ,€€€ ‚€‚€€‚ÿNone O©‚3ƒ13ÿÿÿÿÿÿÿÿ 3ƒ{ƒ‰ÆRecovery of lost installationsH"ä‚{ƒ& €D€€€‚ÿRecovery of lost installationsE3ƒÀ…? L€ €””€€‚€€€€€€€‚ÿGeosolve provides a utility for moving and manipulating program authorization. This utility should only be used under the guidance of the Geosolve Help Desk or their authorized agents. Unassisted use of the Modify procedure will lead to loss of use of your installation media. Please download www.geosolve.co.uk/recovery.zip and save it in an empty folder on the C: drive of your PC (or workstation). If you do not have an empty folder then create one, say C:\Z . Do not save recovery.zip on your desktop. {{ƒ;ˆ\ †€?€””€€‚€€€‚€€€‚€€€€€€€€€€‚ÿUnzip recovery.zip and save the contents in the same folder. You will now see 3 files in this folder: Readme.txt contains a copy of these instructions. Please print it out and keep it for reference as you work your way through the instructions. scpnt16.dat is used by Authmanw.exe and must be present in the same folder as Authmanw.exe. Do not try to access this file directly. Authmanw.exe is the utility itself. Start Authmanw.exe by double-clicking on it. There are 4 function buttons Install, Remove, Check, Modify. äÀ…NŠ/ ,€É€””€‚€€‚‚‚ÿClick the appropiate button. Install This function moves the authorization token from the floppy diskette to your hard disk or server. If you have 2 floppy disks then the authorization is on Diskette 1 of 2. You only need to perform this function if authorization was not transferred automatically as part of the installation procedure. Enter the Authorization Name in the top left box as indicated. The Authorization Name is the name of the program (WALLAP, SLOPE or GWALL). ÷¦;ˆEQ p€M€””€€€€€‚€‚€€€‚€‚€‚‚€€‚‚ÿThe Force box under options must be left un-ticked Transfer Authorization From: This is normally the floppy drive A: Transfer Authorization To: This is the Drive and Folder where the program is installed. Double click on the destination folder name. When all the parameters have been entered, click OK. Report any error message in full. Remove This function moves the authorization token from your hard disk or server back to the original floppy diskette. If you have 2 floppy diskettes then use Diskette 1 of 2. Once you have removed the authorization you can delete the remaining program files from you hard disk or server if you no longer require them. ÇNŠWK d€€””€‚€€‚€‚€‚€‚€€€‚‚€€‚ÿEnter the Authorization Name in the top left box as indicated. The Authorization Name is the name of the program (WALLAP, SLOPE or GWALL). Under options you should select Smart Remove Transfer Authorization From: This is the Drive and Folder where the program is installed. Double click on the from folder name. Transfer Authorization To: This is normally the floppy drive A: When all the parameters have been entered, click OK. Check äE}Á6 :€É€””€‚‚€€‚‚€€‚ÿThis function checks the presence of valid Authorization on your hard disk, server or the original floppy disketteW}Áä‚. If you have 2 floppy diskettes then use Diskette 1 of 2. In the case of the floppy diskette it also indicates the current Installation Count. Enter the Authorization Name in the top left box as indicated. The Authorization Name is the name of the program (WALLAP, SLOPE or GWALL). Authorization Drive: This is the Drive to be checked. Authorization Folder: ~NWûÃ0 .€€””€‚‚€€‚‚‚ÿThis is the program folder. For a floppy disk simply select the root folder of A:. For a hard disk or server, double click on the from folder name. When all the parameters have been entered, click OK. Modify This function allows you to modify the Authorization on your hard disk, server or the original floppy diskette. If you have 2 floppy diskettes then use Diskette 1 of 2. You will need a special code provided by the Geosolve Help Desk. Enter the Authorization Name in the top left box as indicated. The Authorization Name is the name of the program (WALLAP, SLOPE or GWALL). ŽX}Á‰Æ6 :€±€””€€‚‚€€‚‚€‚ÿAuthorization Drive: This is the Drive to be modified. Authorization Folder: This is the program folder. For a floppy disk simply select the root folder of A:. For a hard disk or server, double click on the from folder name. When all the parameters have been entered, click OK. In the top right box you will see a 6 digit User Code which you report to Geosolve. You will receive 1 or more codes by return which are to be entered into the boxes labeled Reset Code 1, 2 etc... Unused boxes are left blank. When you have entered all the codes, click Modify. Report any error message in full. CûÃÌÆ1ðÿÿÿÿÿÿÿÿ ÌÆÇÇËServer connections<‰ÆÇ& €,€€€‚ÿServer connectionsÍqÌÆÕÉ\ †€ã€ˆˆR€‚€€‚€€€€€‚€€€€€€‚€€‚€‚ÿTypical error message "Validation error SC - 4 3nnnn on drive ..." Problem: You have connected to the program share using \\ipaddress\sharename rather than \\servername\sharename.i.e. program was installed to the share \\server1\wallap but you have connected to the share using \\192.168.0.1\wallap where 192.168.0.1 is the ipaddress of server1.Solution: Connect to share using \\servername\sharename When a computer is working remotely it might not have a dns server which can convert the host name to an ip address. To resolve the issue you must add an entry to the hosts file. Do the following:5Ç Ë4 6€€^ˆˆRÆ<€‚‚€€€‚ÿ1. Open the windows folder c:\windows\system32\drivers\etc\ 2. Either open the hosts file or create a file called hosts if one does not exist. Note file has no extension.3. Edit the file with notepad and add the line ipaddress servername for example½ˆÕÉÇË5 8€€ˆˆR€ƒ‚€€€€‚ÿ192.168.0.1 server1 save the file then reconnect the share using \\servername\sharename or in our example \\server1\wallap U$ ËÌ1øÿÿÿÿÿÿÿÿ ÌjÌ<Conflict with Asian language supportN(ÇËjÌ& €P€€€‚ÿConflict with Asian language supportlDÌÖÏ( €‰€””€‚‚‚ÿA user in Malaysia encountered installation difficulties on machines with Asian language support.The installation appeared to run through without error but on completion it was found that there were only two files installed in c:\program files\slope . The files were Azshow and Install. Dongle comunication via the printer port was working but no program files had been installedThey then removed all the extra language support from the OS settings and rebooted. After reinstalling the software they reinstated the Asian language support and were able to run the software. There was just one problem; with all the languages installed they sometime were not able to view reports directly from within the software. This was not an insuperable problem as the report files are RTF files which can be viewed and printed separately.CjÌ%, (€.€””€‚€€ÖÏ%ÇË‚ÿLanguage settingspEÖÏ•+ &€Š€””‚m€€‚ÿThese are found under My Computer / Regional and Language Options§%<& €€””€‚ÿUnder Advanced options Chinese had been selected for non-unicode programs. Removing this setting appeared to cure the problem.@•|1‹ÿÿÿÿÿÿÿÿ |µRun time errors9<µ& €&€€€‚ÿRun time errorsZ0|* $€`€€ ‚€€‚ÿSorry - this topic is under development.BµQ1% ÿÿÿÿÿÿÿÿ QŒ€Validation errors;Œ& €*€€€‚ÿValidation errors$±Q°s ´€c€€‚€ƒƒƒƒƒƒ‚€ƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒ€‚€‚€ƒƒƒƒƒƒ‚ƒƒƒƒƒƒ‚ƒƒƒƒƒƒ€‚ÿCustomer information errorsComment UF101Invalid vendor info Contact Geosolve102Invalid time limitContact Geosolve103Invalid Serial Number Contact Geosolve106Error in program file date stamp Contact Geosolve201Not licensed to run this version Contact Geosolve301Not licensed to run this version Contact Geosolve302Not licensed to run this version Contact Geosolve«ŒÆk ¤€W€€‚€ƒƒƒƒƒƒ‚ƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ‚ÿ401Cannot find user information fileContact Geosolve402Error opening user info fileCheck user's permissions foraccessing the program folder404Error in Serial numberContact Geosolve501CheckSum errorContact Geosolve902Non matching serial numberThe software does not match the authorisation. Probably you have 2 or more licenses with different serial numbers°à‹ 䀀€ƒƒƒƒƒƒƒƒƒ‚‚€‚€ƒƒƒƒƒƒƒãaùK€‰€‚€‚€ƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ‚‚ƒƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ‚ÿand they have got muddled. Hardware key errorsEK6043 - nnnnn - 99999Key not found - More informationEK6043 - 9aaaa - 9bbbbThe software does not match the hardware key. Probably you have 2 or more licenses with different serial numbersand they have got muddled. EK6142}EK6143}Execution or date limit exceeded $±Æ s ´€c€€ƒƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒ€‚€‚€‚€ƒ‚€ƒƒƒƒƒ‚ƒƒƒƒƒã;,?h€‰€‚€ƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒ‚ÿEK6144}Contact Geosolve for a reset codeEK6146}Stopcopy errors (stand alone and network installation)SC0No authorization found on any driveInstall authorization from the Floppy or Flash drive4Problem with verifying the authorisationsee Server connections101Execution count exceededContact Geosolve for a reset code 102Date limit exceededContact Geosolve for a reset code ”à o ¬€)€€ƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒ‚ƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒƒƒ€‚€‚ÿ103Problem verifying date limitContact Geosolve 104Day limit exceededContact Geosolve for a reset code 105Problem verifying day limitContact Geosolve209Problem verifying authorisationThis is a permissions issue. Make sure that the user has write privileges to both the "Windows"folder of the machine and to the application folder.ž w ¼€=€€‚€ƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒ‚ƒƒƒƒ‚ƒƒƒƒƒ‚€‚€‚€ƒƒƒƒƒƒƒ‚ƒƒƒƒƒƒƒ€‚‚€€ãb@rÑ€‰€€‚ÿNetwork errorsNL1No network foundContact Geosolve2Invalid program nameContact Geosolve3,4,5,6Low level error veryfying the authorisation Contact Geosolve101Maximum number of users exceededWait till an existing user has logged offES101Invalid execution callContact Geosolve102Invalid execution call Contact Geosolvesee also Installation and Execution d4 €0 0€h€€ƒãøÌçû€‰€‚ÿ Incompatibility of different workstationsBÂ1Èÿÿÿÿÿÿÿÿ @ñ@Lost hardware key;€ @& €*€€€‚ÿLost hardware key @€åµÂñ@0 .€k€€ ‚€€€‚‚‚ÿIf your license was protected with a hardware key (dongle) which has been lost please email support@geosolve.co.uk explaining the circumstances in which the key was lost.1 @"A1Uÿÿÿÿÿÿÿÿÿÿÿÿ"AFA$ñ@FA" €€€ÿ1"Aÿÿÿÿ1ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿù ÐHelvFixedsysMS Sans SerifSymbolArialCourier NewTimes New Roman0202060305040502030020b060402020202020sans-serif €@@€ßß@€ÿÿ /&;)LzÿÿXÿÿÿÿContentsInstallationïI/O Errors˜Data entryØFloppy diskettes and CD's‰Incompatibility of different workstationsh€This system is not suitable etc....F‡Hardware key not found or recognized]Miscellaneous errors„Recovery of lost installations¦„Server connections¶ˆConflict with Asian language supportÆRun time errors Validation errors Lost hardware keyµ€·€/&;)L4ÿÿ€ÿÿÿÿSÆêœ q[X¨ï«æȸ Ÿ :Ƕˆb@rÑ*õƆѫû„øÌçû‰ŠUô%ì:ƒ*]þÙ@8˜”5†=h€aùKF‡MòYZØ;,?h¦„ÿ